Types of Occupational Disease and Injury Claims such as:

~ Acquired Brain Injury (ABI)

~ Allergies

~ Asbestosis & Other Related Cancers

~ Chronic Pain / Chronic Pain Syndrome

~ Dental Claims

~ Dermatitis

~ Fatalities

~ Heart Attaches

~ Hernia Claims

  Managing a Claim such as:

~ Assessing New Flies & Managing Claims

~ Death Not Related to Work Injury Histories

~ Referring a Claim

~ Core Skills for Effectively Managing a Claim

  Return to Work

  General Knowledge

~ Specific vs. Arising Out of Injuries

~ The Philosophy of Case Management

~ The Principles of Managing a Claim

~ Time Loss vs. No Time Loss

~ Objective vs. Subjective Findings

  Service Delivery Behaviours and Skills such as:

~ Client Emotions

~ Client Report Card

~ Prejudging a Client

~ Quality Service Drives

~ Three Tiers of Customer Service

~ Time Management Planning Tips

~ Using Courage & Consideration

  Permanent Functional Impairment

  Types of Compensation

  Types of Coverage